Last week the Public Utility Commission unanimously approved a Notice of Proposed Rulemaking to codify existing safeguards related to payment arrangements, winter terminations, medical certifications and other essential standards to provide utilities and consumers with clear expectations during a period of heightened concerns about rising energy costs. The Commission emphasized that today’s action is part of a broader effort to support households as they navigate a winter season shaped by volatile weather, high demand and affordability challenges.  

The Commission stressed that while regulatory processes move forward, consumers should not wait to seek help if they are concerned about paying upcoming winter bills. The PUC continues to urge households to take advantage of the “Call Utilities Now” campaign, which reminds consumers to contact their utility as soon as financial difficulties arise — before bills become unmanageable or large balances accumulate. Consumers who cannot resolve issues with their utility can reach the PUC’s Bureau of Consumer Services for assistance at 1-800-692-7380.