Course Detail |
| Course ID: |
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| Title: |
Top 10 List for Improving Your Municipal Operations |
| Provider: |
PSATS |
| Registration Link: |
Click Here
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| Dates / Locations: |
December 11, 2009 (Fri.)
CUMBERLAND COUNTY
PSATS Training Center
4855 Woodland Drive
Enola, PA 17025
(717) 763-0930
www.psats.org
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| Description: |
Each day, a new set of tasks and challenges awaits municipal officials when they walk into their office. Fellow staff, the media, and constituents all place demands on time throughout the day, and learning how to balance your to-do list can become challenging. This workshop has been developed to provide attendees with tools that can be used to make improvements and to effect positive change in their municipality that will result stronger communities and better service. The instructors will focus on improving basic service delivery to constituents through planning, communication, technology, grantsmanship and proper resource allocation and management. Case studies and best management practices relevant to the functional area for each action item will be explored and actual examples of modern methods for improving operations will be presented.
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| Outline: |
• Customer Service
• Planning
• Records Management
• Relationships with Municipal Officials and Employees
• Technology
• Budgeting
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| Who Should Attend: |
This seminar has been developed for municipal officials, managers, secretaries and department directors and staff. |
| Schedule: |
8:30 a.m. Registration
9:00 a.m. Program Begins
4:00 p.m. Adjourn
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| Instructors:
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Dan Santoro, MPM, AICP, Manager-Pittsburgh Office
Delta Development Group
Deborah Grass, Senior Associate
Delta Development Group |
| Cost:
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The registration fee for this workshop is $65 per person, which includes tuition, materials, lunch and breaks.
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| Additional Info: |
Walk-in Registrations
Pre-registration is strongly recommended. Walk-ins are accepted on a space-available basis. Please note there are times when a session is cancelled or rescheduled. Registered attendees will be notified of schedule changes prior to the session. Call (717) 763-0930 or visit www.psats.org prior to the session to verify the correct date, time and location. Substitutions are permitted without notice.
Cancellations
Cancellations received less than 10 working days before the session are subject to a $20 penalty. Those received within 48 hours of the session forfeit the full registration fee.
Accessibility & Other Needs
All workshops will be held at ADA-accessible locations. Please use the “accessibility needs” line to indicate alternate format, sign language requirements, or any other needs you might have.
Inclement Weather
We will do everything possible to hold all scheduled classes. In the event of inclement weather at a specific location, please verify that the course is taking place by calling PSATS at (717) 763-0930. If calling outside of normal business hours, enter extension 166. Course cancellations are updated by 7:00 a.m. on the day of a workshop. If the course is cancelled due to weather, we will notify you as soon as possible to alert you of the rescheduled date.
This Project was financed by a grant from the Commonwealth of Pennsylvania, Department of Community and Economic Development. |
